Terms & Conditions
- Email or Live chat through our Website USA2EG.com Will be the primary method by which we will communicate, We will send notices and any other pertinent information to you on the e-mail address you supply when you registered on USA2EG.com website or have subsequently updated. You can send notices to us through the channels that we mentioned on the Contact us page.
Information about us:
- USA2EG provides services enabling you to shop online from international websites in other countries and have the products delivered to you.
- We will get the products you want from the website(s) you choose yourself, we also guarantee to have your items delivered in the same state we receive from the seller.
Your account and registration:
- USA2EG might need to ask you for your national ID (valid one ) to avoid any delays in customs, also to avoid your shipment(s) getting held in customs.
- The name you register with on your USA2EG account should be the same name on your national ID, to avoid any issues at customs clearance.
- We will only be responsible for the delay if you already uploaded your ID when it was requested.
- Customers can only own one registered account on and USA2EG has the right to suspend any user with multiple accounts.
- USA2EG has the right to ask for verification through the phone, email or at the front office to verify the account holder.
Placing your order:
- You will need to read the product(s) listing carefully to make sure products that arrive match the seller’s description. (E.g. making sure your electronic product’s voltage matches your country’s voltage system.).
- USA2EG will only be responsible for returning the product if it doesn’t match the seller’s product description.
- USA2EG guarantees to deliver the items in the same condition stated by the seller.
- All calculations/quotations or any other means that are affiliated with us are Final.
- You are responsible of filling in your order’s specifications accurately as written on the seller’s listing such as your product’s color, size or model to avoid any delays in the review process or any wrongly received products.
- USA2EG is responsible for delivering the product with the exact specifications you have set on the date you have ordered
- Only one coupon code can be applied per one order and per one account. Coupons are not redeemable for cash and are valid for one time & one purchase only.
Review & Purchasing:
- Quantity limitations may change according to authorities or customs regulations.
- Categories and tariffs are set according to customs regulations & authorities.
- Domestic shipping fees & rates are charged by the seller, USA2EG has nothing to do with this, It’s mandatory.
- If you are ordering a car/motorcycle spare part, your driving license may be requested.
- The price you are notified with during the review process can be changed; if it gets changed after you make your payment we will notify you by sending you an email.
- You can cancel your item before you pay for it, once you pay, it may be available for cancellation or not depending on the purchasing process, It can only be canceled before purchasing.
- USA2EG does not guarantee to deliver the gifts/samples your order might include on the seller’s website.
- Reviewing your order will be within one business day and It will be purchased same day from the payment date.
Shipping fees, When and how it is being calculated:
- We charge you for the Actual (gross) weight,
- Delivery is between 3-6 working days after receiving your order at our USA warehouse.
- Only in very exceptional cases, we can charge you for the dimensional weight (volumetric weight), Only is the item is too large in size and only if it has to be shipped as a cargo.
Shipping, Clearance & Storage:
- USA2EG’s service level starts from when the shipment arrives at the U.S warehouse, the period before we receive the order(s) to our US warehouse depends on the seller, not USA2EG.
- The weight mentioned on the seller’s site is an approximation and may not be exact.
- If the item(s) is prohibited USA2EG will not be responsible for any loss, damage, delay or customs clearance delays, also Refund and Reorder terms and conditions will not be applicable in such case. (E.g.: Weapons).
- Once your order reaches our local office and be ready for delivery, we will store it for you, free of charge, for a period of up to 20 days, after 20 days your order might be deemed abandoned and we may dispose of it in any manner permitted by law.
- Some products may arrive opened/unsealed due to customs clearance and checking process.
- We guarantee to get you the size you applied during making your order, but we don’t guarantee the fitting size. e.g ( if you order size Large and the item comes in small we will provide you with the right to either reorder it or get a refund for it , But if you order Size Large and the item comes in Large but it doesn’t fit you, We will not guarantee or be responsible in such a case ) .
- Chinese clothes usually come with a Chinese size tag that displays larger sizes, after referring to the size guide, if proven right, the product(s) will not be canceled.
- General Size charts may give approximate values and measurements, therefore your product(s) sizing may not match the measurements mentioned on the chart.
Returns & Refunds:
- In case you request a return, we will contact the seller upon your request regarding product exchanges or return. We will arrange for the return ONLY IF approved by the seller. Applicable return charges will apply (Depends on the item’s weight and the seller’s return charges).
- USA2EG only guarantees defects caused by the shipping process.
- USA2EG does not guarantee the physical or technical condition of any used/refurbished items even if it did not match the seller’s description. (We only guarantee New condition items) .
- In the case of receiving a physically damaged product(s) from the shipping company, the incident should be reported within 2 days starting from the delivery date (including regular and national holidays) to be able to take the proper action, Reporting past this period will not be valid.
- When receiving your order from the local office, it is recommended to do a regular check on product(s) physical condition and all the components related, Reporting any issue past leaving the office will not be valid.
- Refunds are to be done through the same payment method you used, For example: if you pay online through your visa card the refund will be to the same card you paid with, If you paid in cash through a runner the refund will be in cash also though runner (courier).
- Credit card refunds can take 5-10 business days to be reflected on your bank account.
- In the case of loss or damage of all or part of a shipment, USA2EG will guarantee you refund or reorder AFTER passing (Exceeding) the service level (Which is from 8 to 21 business days from the day we receive the order to our US warehouse).
- The quality of items are not guaranteed by USA2EG, We only guarantee to get you the same description mentioned by the seller.
Returns from our warehouse at the USA:
- If your order is still at our US warehouse and you request a cancellation, we will check the returned availability from the seller side, we may return the product(s) from our warehouse if they aren’t shipped.
- Return fees might be applied (depends on the seller).
- Only items from sellers based in the US can be returned (if the seller approves it).
Circumstances beyond Our Control:
- USA2EG is not liable for any loss or damage arising out of circumstances beyond USA2EG control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, or erasure of electronic or photographic images, data or recordings due to electrical or magnetic interference.
- We deal with third-party domestic couriers that they are solely responsible for their brands and their employees. But we will keep on following up with them to make sure to provide you with the best quality.